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Our Guarantee

Returns & Refunds

We stand behind every product we sell. Your satisfaction is our priority — always.

🏅

The 30-Day Satisfaction Guarantee

If you're not completely satisfied with your Mimosa Royale purchase for any reason, contact us within 30 days of delivery and we'll make it right — no questions asked.

📋 Return Eligibility

We want every customer to love their Mimosa Royale experience. Here's what qualifies for a return or refund:

  • Damaged or defective products: Items that arrive damaged, broken, or leaking will be replaced at no cost to you. We'll ship a replacement immediately.
  • Incorrect items shipped: If you receive the wrong product(s), we'll correct the order and ship the right items right away.
  • Quality concerns: If you feel the product does not meet our quality standards, contact us within 30 days and we will issue a full refund or replacement.
  • Missing items: If any items are missing from your order, we'll ship them out as soon as possible at no charge.

Please note: Due to applicable alcohol shipping regulations, we are unable to accept physical returns of opened or unopened alcohol products. Refunds and replacements are processed without requiring the product to be returned.

🔄 How to Initiate a Return or Refund

Starting a return or requesting a refund is simple. Follow these steps:

  1. 1 Contact our team — Email sales@drinkmimosa.com or call 1-855-9MIMOSA within 30 days of your delivery date.
  2. 2 Provide your order details — Include your order number (found in your confirmation email), the item(s) affected, and a brief description of the issue. Photos of damaged items are helpful but not always required.
  3. 3 We'll review your request — Our customer support team will respond within 1–2 business days with a resolution. In most cases, we'll have a replacement shipped or a refund issued the same day.
  4. 4 Receive your resolution — Replacements ship via standard shipping at no charge. Refunds are issued to your original payment method and typically appear within 5–10 business days depending on your bank.

💳 Refund Processing

Once your refund is approved, it will be processed to your original payment method:

  • Credit/Debit Cards: 5–10 business days
  • PayPal: 3–5 business days
  • Apple Pay / Google Pay: 5–10 business days

You'll receive a confirmation email when the refund has been issued. If you don't see the refund after 10 business days, please contact your bank before reaching out to us — they may require additional processing time.

🚫 Non-Returnable Items

The following items are not eligible for return or refund except in cases of damage or defect:

  • Merchandise (apparel, accessories) that has been worn or washed
  • Gift cards and digital products
  • Items purchased at third-party retailers (contact the retailer directly)
  • Orders outside the 30-day return window without prior approval

🎁 Gift Orders

If you received a Mimosa Royale product as a gift and there is an issue with the order, please contact us at sales@drinkmimosa.com. We'll work with you directly to resolve the issue — no need to involve the gift giver.

📞 Contact Us

Our customer support team is available Monday–Friday, 9 AM–6 PM EST.